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Introduction

At times, customers may face internet connectivity issues or other technical problems that can disrupt activity on Сrorebet Casino. The platform is designed to ensure a smooth experience and, where possible, aims to minimise the risk of inconvenience or loss if a user gets disconnected from the network.

However, the organisation cannot control or be held responsible for internet outages. For this reason, the management of Сrorebet Casino has put in place a disconnection policy that outlines the principles and steps to be followed if an internet interruption occurs.

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Main Policy Points

If players lose their internet connection during gameplay, they should keep the following guidelines in mind:

  • If the network connection drops, the client should sign in again to their account at the earliest.
  • Players should be aware of the risks that may arise due to an internet outage and check with their internet service provider (ISP) on the best ways to minimise these risks.
  • If the internet connection drops before the bet is placed, the bet will be treated as void.
  • If a client has placed a bet before the connection drops, the bet will remain valid. The outcome will be shown once the user signs back in to their profile.
  • If the user is unsure whether the bet has been registered, they can get in touch with customer support service.

Rules for Select Games

To ensure the disconnection policy is clear and easy for all players to understand, Сrorebet Casino has set out specific rules for certain games available on the website.

Live Baccarat

The rules below apply when playing live baccarat:

  • If the internet connection drops before a bet is placed, the bet will be treated as invalid. In such cases, no funds will be debited from the client’s account.
  • If the client successfully placed a bet before the network connection was lost, it will be treated as valid. The final amount will also be confirmed and calculated once the connection is restored.

Live roulette

The following guidelines apply to live roulette betting:

  • If the internet connection drops before the registration process is completed, the player’s balance remains unchanged and the bet will not be counted.
  • If a client places a bet on a number and the company accepts it, the bet remains valid even if the internet connection is lost afterwards. The company will recalculate the outcome and credit the exact amount to the client’s profile.

Live Andar Bahar

This game follows two key rules when it comes to network loss:

  • If your internet connection drops before the bet is accepted, it won’t be considered valid. Your balance will remain unchanged.
  • If you placed a bet and your internet connection dropped afterwards, it will still be treated as valid. The final settlement of the bet will be shown in the client’s invoice.

Online slots

In case of a connection drop during slots, two rules apply:

  • If you’ve deposited funds but couldn’t start the reel before your internet connection was disconnected, the bet will be treated as invalid and your amount will be refunded.
  • If your internet connection drops after you’ve started the reel, the operator will still consider the bet valid. Once you reconnect, you’ll be able to see the exact bet amount.